At LighterDubai, customer satisfaction is important to us. We carefully check every product before shipping to ensure it reaches you in perfect condition.
If you receive a damaged or defective item, you may request a return or replacement within 3 days of receiving your order. To start the process, please contact us with your order details and clear pictures of the issue.
Items must be returned in their original condition and packaging. Products that show signs of use, damage caused after delivery, or missing parts may not be eligible for return.
Please note that some items may not be eligible for return due to hygiene or safety reasons. In such cases, the decision will depend on the condition of the product when reviewed.
Once your return is approved, we will either send a replacement product or provide further instructions for resolving the issue.
For any questions regarding returns or exchanges, feel free to contact us and our team will assist you as quickly as possible.